If your file for your photo ID is under 800kb, you can try taking a photo with a mobile device, or use Squoosh to resize the image! (Squoosh may be easier if you already have the image ready.)
Here are the instructions for "Squoosh".
- Drag or upload the file to https://squoosh.app/
- Click the switch to open resizing options
- Pick a new percentage to resize (300% often works)
- Make sure the new size is greater than 800KB
- Download the new image!
If you still have trouble with the process, please contact our team via email at email@example.com. If possible, let us know the file type and size, so we can better assist you.