If you purchased XYO tokens during the 2018 XYO token sales (sometimes referred to as an ICO), meaning that you purchased tokens directly from XYO, please rest assured that as long as your payment was received, your XYO tokens were delivered to you.
- All XYO tokens were delivered to the Ethereum wallet address which you used to send Ethereum for the purchase.
- As long as you have not transferred your XYO tokens out of your Ethereum wallet, and the wallet has not been compromised, those tokens are still in that wallet.
If you need to restore your wallet, you will need that wallet's private key. Remember, XYO is a decentralized system, so we can't restore your wallet for you. You must always make sure to retain your private key and any other login information (such as your mnemonic or seed phrase). If you don't have these, unfortunately, we can't help you get them, nor can we recover or replace your XYO tokens.
If, however, you have your records and you need to download MetaMask or your other preferred Ethereum software wallet again, locating your XYO is easy.
To restore a MetaMask wallet: Download and install your preferred version of MetaMask and input your seed phrase when prompted. You can then restore your wallet with your private key using the Import Wallet feature.
You're likely to notice, once your wallet is restored, that your XYO tokens aren't there. No worries! We just need to add XYO as a custom token again. You'll find complete instructions here.
If you used a wallet other than MetaMask: You'll want to consult the instructions for restoring that kind of wallet and adding a custom token. The process should be similar to MetaMask.
No matter which wallet you're using, the data you'll use for XYO as a custom token is:
- Token Contract: 0x55296f69f40ea6d20e478533c15a6b08b654e758
- Token Symbol: XYO
- Decimals: 18
No matter what software wallet you used, all you need to do is open your original wallet (or restore it if you don't have it anymore) and add XYO as a custom token. It's that easy. :)
Still have some questions? Go ahead and shoot us an email!
A reminder, you must have access to your wallet and have your login information for the wallet in order for us to help you. We don't make any wallets, we can't access them for you, and you don't have an XYO account which has your tokens in it. It's so important to always make sure to have your wallet information and to keep it secure!