In the unsure and shifting atmosphere surrounding the COVID-19 outbreak, we want to assure our customers that XY is here and barring any slight service delays due to reduced work forces in the shipping industry, our shipping times to the U.S. are normal.
XY is a small company located in San Diego, California. Everything we do is done in the San Diego CA / Tijuana BC metropolitan area. Our products were designed and developed in downtown San Diego, ship from South San Diego Bay, and are made a few minutes south of the border in Tijuana, by manufacturing titan SMK.
We have a personal, face-to-face relationship with our product manufacturers and the workers who make XY Finders. Additionally, XY Finders come sealed and prepackaged from the factory and have been stored in our own warehouse – nothing is being handled by anyone except our small, in-house shipping team, who are taking every safety precaution to ensure their health and yours. (Most of the XY team are working from home.)
We recommend that our customers do the same – be sure to unwrap all packages outside your home and sanitize the outer packaging of the contents. An overabundance of caution is the best practice!
While the vast majority of XY customers are not seriously affected, international customers in some countries may be affected by shipping disruptions. If you're aware of your country being affected by such disruptions, or if you have any concerns, please don't hesitate to get in touch with us.
Thank you for keeping XY in good shape during this time – we are so grateful for you. We will be here if you need us. Take care of yourself, your loved ones, and your community, and please stay safe.