Network connection errors can occur when connecting the BridgeX to your local network.
Note: this article is updated occasionally to account for current consumer reports and/or documented wifi errors for the BridgeX
If you are experiencing an error that includes the word(s) wlan_error, this is most likely an inability of the BridgeX to connect to your home wifi network.
Things to check
- Check your wifi connection, your Internet Service Provider (ISP) should have tools or apps to help you do this.
- Check the connections on your router. Ensure that all ethernet, network, and power cables are connected.
- Check the lights on your router. It is common for a flashing red light to show up on your router if there is an issue with your connectivity. Static green or quickly flashing green lights are a common indicator on most routers that you have a solid connection. Please do check with your local ISP and router manufacturer, as they may use different visual indicators for connectivity monitoring.
- Check other devices in your home for connectivity to the same wifi network. Devices to check can include gaming consoles, smart TVs, laptop(s) or desktop(s), IoT devices, etc.
If you are getting this error after these checks have confirmed that your wifi network is live and free of drops, a solution may be to flash updated software for your BridgeX.