Not to worry - your balance is saved in your account!
You may have run into an issue that requires an app restart your you may have accidentally created a new account.
First, try restarting the app!
If restarting the app does not resolve the issue, tap the profile icon in the top right corner of the app and pay special attention to the spelling of your email address. If it is incorrect, try signing out and signing back in with your correct email address.
If your email address is correct, you may have previously created an account with a misspelled address. To fix this, please reach out to Customer Obsession here, and we will help you resolve the issue.