Not to worry - your balance is saved in your account!
You may have run into an issue that requires an app restart your you may have accidentally created a new account.
– Did you change devices recently?
If you've recently switched to a new phone or tablet, make sure you've logged into the same account as the one you used to use. If you're not sure which email address you used for your previous login, please follow the instructions from the link below.
– Did you change accounts?
If you recently created a new COIN account, your XYO Tokens are still in your old account. Be sure to log in with the same account each time to continue increasing your tokens! If you want to switch to a new account, you'll want to withdraw your tokens before switching:
– Did you recently request a withdrawal?
Finally, you can also simply try restarting the app!