It's very easy to switch your XY Finders from one smartphone (or tablet computer) to another. All you need to do is use your existing XY Find It account and you'll find your XY Finders already set up and ready to use!
Instructions
- Download the XY Find It app onto your new phone.
On Apple devices: Open the App Store and search for "XY Find It". Tap on XY Find It, then tap on the "Get" icon, which looks like a cloud with an arrow. Wait for the app to download and install before proceeding.
On Android devices: Open the Play Store and search for "XY Find It". Tap on XY Find It, then tap on Install. Wait for the app to download and install before proceeding. - Open the XY Find It app.
- Tap on Login or Sign In and enter your existing account information. Use the same email address and password you were using on your old phone.
If you used Facebook to sign in on your old phone, make sure you're signed into Facebook on your new phone and use the Login With Facebook or Connect With Facebook button. - You'll find your old account waiting for you and your XY Finders ready to use!
Removing Your XY Finder from an Account
If you want to remove your XY Finders from one account so you can give them to someone else to use, it's easy!
- Open XY Find It and be sure you're logged into the account which owns the XY Finder you want to remove from your account.
- Tap on the tab representing the item you wish to remove. It will pop-up in a larger tab.
- In the top right corner of the larger tab, tap on the gear / wheel icon. This will take you to the item settings page.
- Scroll to the bottom of the item settings page and tap on the button which says "Unlink from Account" or "Remove From Account."
- You will be taken back to the map page.
This XY Finder can now be used by a different account or user!
Troubleshooting
When switching from your old phone to a new phone, it's important to use the same account you were already using. XY Finders can only be registered by one account at a time, so if you try to start over by making a new account, your XY Finders will not be available to use with your new account.
If you've created a new XY Find It account on your new phone, please log out of the new account and log in to your old account.
- Open XY Find It.
- Tap on the menu icon (three lines ☰) in the top left corner.
- Tap on your name and email address in the top left corner.
- Scroll to the bottom of the page and tap on Sign Out.
- Tap on Login or Sign In and enter your existing account information. Use the same email address and password you were using on your old phone.
If you used Facebook to sign in on your old phone, make sure you're signed into Facebook on your new phone and use the Login With Facebook or Connect With Facebook button. - You'll find your old account waiting for you and your XY Finders ready to use!
If you have any questions or run into any difficulties, please contact customer support.